FAQ

1. Where do you ship your beauty products from?
   We ship miibeau beauty items from our authorized partner warehouses located in Mainland China, Hong Kong, the United States or other regions. The dispatch location depends on real-time stock availability and your delivery destination. Product quality, pricing and your after-sales rights will not be affected by which warehouse fulfills your order.
2. How long will my order take to arrive?
   We process orders within 1‑3 business days once your payment is confirmed. After dispatch, estimated delivery takes 7‑12 business days. International parcels may experience unexpected delays due to customs clearance, which is out of our control. Business days exclude weekends and official public holidays.
3. What are your shipping fees and free shipping terms?
   Flat standard shipping rate: **$4.99 USD** for orders valued $0.00 – $49.99 USD. Free standard shipping for all orders subtotaling $50.00 USD and above. Additional surcharges may apply to overweight or oversized beauty bundles, and these fees will be clearly shown at checkout before payment. Import duties, customs taxes and local clearance charges are the responsibility of the recipient.
4. Can I get a tracking number for my package?
   Yes. A tracking number will be sent to your registered email address once your package leaves our fulfilment warehouse. You may track your delivery online using the tracking information provided.
5. What should I do if my package is delayed, lost or not delivered?
   Please first check the latest tracking updates online. If your shipment is stuck, heavily delayed or marked lost, contact our customer support at service@miibeau.com with your order number and tracking ID. We will open an investigation with the logistics provider and discuss possible solutions such as reshipment or refund after review. We cannot offer compensation if you provided an incorrect shipping address at checkout.
6. Am I able to cancel my order?
   Full cancellation and refund are available before your goods are dispatched. Once the order has been shipped, cancellation is no longer possible. You may submit a return request after receiving the item in accordance with our 30-day return policy.
7. What are your return and exchange rules for beauty products?
   We offer a 30-day return window starting from the day you receive your package. Items must be unused, unmodified, in original sellable condition and returned with all original packaging, tags and included accessories. Custom-made products, hygiene-sensitive beauty goods, clearance and final-sale items, and goods damaged from improper customer use cannot be returned. You must contact our support team and obtain official return authorization before sending items back. Returns sent without prior approval may be rejected.
8. Can you share usage guidance and skin-related advice for miibeau beauty products?
   Each miibeau product comes with detailed usage instructions on packaging. We recommend completing a patch test on a small area of skin before full application, especially for sensitive skin types. Please check ingredient lists carefully if you have known allergies. Our customer service team can clarify product application methods, but we cannot provide medical dermatology advice for skin conditions.
9. Who covers the return shipping cost and how long will refunds take?
   Returns due to personal preference (change of mind): You will bear all return shipping expenses. The original outbound shipping fee is non-refundable. Defective items, damaged goods on arrival or wrong item delivery (our error): JINRUILIN INTERNATIONAL CO., LIMITED will cover eligible return shipping fees. Clear photo proof will be required. Once we receive and inspect your returned goods, we will approve or decline your refund request. When approved, funds will be returned to your original payment method. Please allow 5‑10 business days for your payment provider to process and reflect the refund in your account.
10. How do I contact customer service, and what rights do I have regarding my personal data?
    You can reach our support team via email. You have the right to access, amend or delete your personal information, as well as restrict or object to data processing. You can also request a copy of your data in a standard machine-readable format and submit complaints to your local data protection authority. Please send all privacy enquiries to our support email. We will respond within 30 calendar days once we verify your identity.

Official Brand Information

Legal Entity: JINRUILIN INTERNATIONAL CO., LIMITED

Business Address: WORKSHOP 53, 3/F, BLOCK A,EAST SUN INDUSTRIAL CENTRE . NO.16 SHING YIP STREET KOWLOON.HONG KONG

Registration Number: +852 65016584

Support Email: service@miibeau.com

Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT+8)

If your question is not listed above, please feel free to contact our customer support team for assistance.